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Customer Reviews.

sales

5

sales person understood our needs and made us feel comfortable

09 November 2017

service

5

The car was cleaned and service was thorough.

09 November 2017

service

5

Quick and pleasant environment to wait in while the car was being serviced and it had a free wash and vaccuum too

09 November 2017

service

5

Pleasure to deal with. Nothing to much trouble.

09 November 2017

service

4

Everything went very smoothly

09 November 2017

service

5

I always get good service

05 November 2017

service

5

on every visit my wife and i have received excellent service from all members of the mini team at knights mini

31 October 2017

service

5

Service complete

27 October 2017

service

5

Everything done on time as promised

19 October 2017

service

5

Always a great experience. They always seem to go above and beyond for their customers!

16 October 2017

service

5

Got me I. The next day without a problem

13 October 2017

sales

4

WasnÂ’t a difficult process

13 October 2017

service

4

Really good service and helpful.

12 October 2017

sales

5

On arrival to collect the new car it was presented in immaculate condition and Tina explained all the cars functions in a clear and concise manner

10 October 2017

service

5

Every time we go it always the same brilliant friendly service

07 October 2017

service

4

Polite, efficient and good customer working facilities while I waited.

05 October 2017

sales

5

The manager Simon is superb! And Joe the sales executive is just fantastic I couldn't fault him.

05 October 2017

service

5

Polite, informative and caring team. Even made sure I had a bottle of water to take with me for my onward journey !!

04 October 2017

service

5

Dan was able to make a case to BMW and through that they made a financial contribution to the labour costs of replacing the engine (50/50) and the engine was replaced free of charge

04 October 2017

service

5

Everything went to plan and I was kept informed.

03 October 2017

sales

5

vg

03 October 2017

service

4

Good CommunicationFriendly Staff,

03 October 2017

service

5

The staff and mechanics are always attentive to my requirements and act quickly to resolve them.

02 October 2017

service

5

Very efficient service. Good booking and reminder service

01 October 2017

service

5

The car feels better.

29 September 2017

sales

5

Joe was very helpful

28 September 2017

service

5

It passed its MOT again

26 September 2017

service

4

GOOD SERVICE

26 September 2017

service

5

Every time my Countryman comes in I am loan a nice MINI and the work is done on time and to my satisfaction. If there is any unexpected work needed then I am updated and politely informed to what is the best course of action.

26 September 2017

service

4

Very efficient service, no longer than they said it would be plus the ability to work with wifi while waited was very helpful.

26 September 2017

service

5

Staff are always very polite and helpful, and do there best to provide a stress free experience

23 September 2017

service

3

Phone call at approx 2pm to say service was complete, but I could collect it at 5 after it was washed. I told them to forget the wash, why would you drive through rush hour if you don't need to.

21 September 2017

service

5

High level of work completed, complimentary vac and wash also done to high standard.

20 September 2017

sales

5

As above

20 September 2017

service

2

Although I was told how busy they are, I was disappointed that my Mini wasn't cleaned. I was told, by Dan, that I could drop it off another time to have it cleaned, I just don't have the time to do that.

19 September 2017

service

5

As above

19 September 2017

service

5

Job competed on time

19 September 2017

service

5

We were very satisfied with knights mini and would of given 5 but could not get the marker go any further

17 September 2017

service

5

Great service

15 September 2017

service

5

The staff were not pushy & let me make decisions in my own time. They were knowledgable about the car & took time to link in my phone & show me the controls etc. When I had a query they rang me back to check if the car was still ok & advise given.

15 September 2017

service

5

Everything from start to finish was completed with the highest standards of communication & workmanship

14 September 2017

service

5

good service

13 September 2017

service

5

The warranty work was carried out in the time stated and further updates were completed as the car was there. The standard of work completed on the car was excellent. The customer experience was great (as stated above).

12 September 2017

service

3

As above, only a small point but it is annoying that it keeps happening.

12 September 2017

service

5

Friendly reception and quality surroundings. Complimentary wash was appreciated.

12 September 2017

service

3

the service was fast and efficient and I was told the car would be washed and valeted on my picking it up. I gave fair warning of my arrival based around another appointment but the car was not ready on time and I was forced to leave with it unwashed

12 September 2017

service

2

The above action meant our 2 cars making 4 visits to take and pick up the mini and I feel we've been charged twice for labour for their mistake.

09 September 2017

service

5

I have always received fantastic customer service feom Mini. The staff are very professional and really go out of their way to help with any problem no matter how big or small.

07 September 2017

service

5

Had trouble getting correct tyre pressures after message appeared. They fitted me in that same day and sorted it out.

05 September 2017

service

5

Carried out the service in a timely manner with a complimentary wash and internal clean