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Customer Reviews.

sales

5

Stoke mini team were fab!

11 May 2019

service

2

The time to be served was lengthy considering there was lots of staff wondering around. We were told the price would include a full wash and valet of the vehicle which was done but not at all to a good standard.

08 May 2019

service

4

They took the car and gave me another car very quickly. The only problem was it was difficult to know who I was dealing with - other than that I wouldn't hesitate to go back there, great service

07 May 2019

service

3.5

When I got to my car my windscreen was covered in grease spots and so was part of my bonnet. It took several attempts once home to remove them and my windscreen was badly smeared.

05 May 2019

service

5

Was told ingredients of service and fact that work would be completed in an hour and a half Decided to wait and all work was completed in one hour twenty minutes which was very good

04 May 2019

service

5

Easy to book an appointment. Really friendly staff - nothing was too much trouble. Booked car in, given cup of coffee and staff organised a taxi home for me which was timely and saved me a lot of hassle! Also washed and valeted car which was lovely!

03 May 2019

service

5

Nothing bad to say

03 May 2019

service

5

Good value for money and I can rest assured that the work i've paid for is carried out to a high standard.

30 April 2019

service

4

My service experience was very good

22 April 2019

service

5

The service department & especially Dan were outstanding ??

16 April 2019

service

5

Staff explained process clearly. Excellent coffee too!

14 April 2019

service

4

Appointment was made as requested and the car was in better condition when returned

14 April 2019

service

3

The valet was only a wash and vacuum

13 April 2019

sales

5

I have had three different mini models and enjoyed all three and the sales team at Knights keep in contact and when I reach the optimum time to change keep me abreast of the latest offers and always offer me a great deal.

10 April 2019

sales

5

I have not yet received my new mini until the 22nd of April 2019 but so far really happy with the service

09 April 2019

sales

5

Customer service and willingness to negotiate

09 April 2019

service

5

Very friendly staff and trustworthy!

08 April 2019

sales

5

All questions answered and nothing too much trouble

08 April 2019

sales

2

Excellent sales, was confident with the purchase of my car. But, car was registered with wrong classification (should have been disabled class), wrong title (I am not Mrs) and didn't have my private plate. I have had to change these details myself.

06 April 2019

service

5

Repaired a long term fault 100% fix very pleased with repair

06 April 2019

service

3

Took longer than expected as valet person was not available

03 April 2019

service

5

Dan and Jordan are excellent and made a stressful situation a lot calmer for me

02 April 2019

service

5

Quick, efficient and friendly.

02 April 2019

sales

5

Love the mini

01 April 2019

service

4

Satisfied and they let me no

27 March 2019

sales

5

The staff were helpful and friendly . Not pushy . Particularly Ben who's advise was fabulous. We love the car especially my wife who it was brought for .

26 March 2019

service

5

Quick and thorough they explained everything to me

25 March 2019

service

3

Service all good, however the valet was not so good

23 March 2019

service

4

Dealt with in a polite and efficient way with clear explanation of questions answered.

21 March 2019

service

4

I think they gave it their best

21 March 2019

service

5

Did everything as promised and bang on time

20 March 2019

sales

5

Excellent customer service from start to finish .

19 March 2019

service

5

Good staff and helpful

17 March 2019

service

5

Knights north staffs look after us brilliantly.

17 March 2019

sales

5

Andy Waterhouse, Yvonne & Reegan are outstanding

11 March 2019

service

3

Rang up to see if the car was ready to pick up, told to give them half hour just washing it off. So when got to the dealership wait 20mins then to be told it wash not washed off as the valet team had gone home.

11 March 2019

service

4

Good service.

11 March 2019

service

2

When being told it was ready to collect. Itwas 2 hrs later when we got to wait in mini reception & the service team person left us for at least 20 minutes standing in reception upon his return he says the car hasn't been washed or valeted.

11 March 2019

service

4

Kate kept me upto date

10 March 2019

service

5

I was kept up to date with how the work was progressing

09 March 2019

service

5

Painless

08 March 2019

service

3.5

I have to trust the service staff and that the work that's needed is done, but as you can't go into the service area or speak to the mechanics there is no way of knowing of anything specific. I have to trust that the electronics will tell me in time.

04 March 2019

service

5

LOOKED AFTER AND SATISFIED WITH ALL THE AFTER CARE

04 March 2019

service

4

Never had a reason to complain.

04 March 2019

service

5

Everything was completed on my car as promised.

04 March 2019

service

4

Happy with service given.

03 March 2019

service

4

See answer to q.2