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Customer Reviews.

service

5

Everything was adhered to with the car and the staff were very friendly and accommodating. An overall very pleasant experience.

17 April 2018

service

5

easy efficient service

17 April 2018

service

5

Timely, friendly

17 April 2018

service

5

The service that I got was because they were so quick and helpful. I was absolutely delighted.

16 April 2018

service

5

Very efficient

15 April 2018

service

5

Knowledge of mini breakdown service was really good. Happy and helpful staff

15 April 2018

service

2

Rushed, droppped off at 8 phoned at 2 to say my mini was now been serviced not moved at 4:30 then serviced in 35mins

13 April 2018

service

5

Rang and advised of findings also prices to hand at time of phone call

13 April 2018

service

5

Everything explained properly

11 April 2018

service

5

It was all explained to me and advised what was needed later down the line. It’s my 1st Mini so it’s great to know what’s what!

11 April 2018

service

5

I was completely satisfied with the service

06 April 2018

service

5

Car was picked up from home & delivered back all as agreed. It was for a recall, but the car was given a short complimentary service with excellent quality diagnostic feedback sent electronically

06 April 2018

service

5

Friendly staff, had car back when agreed, proactively contacted me to make improvements to my car under the warranty

05 April 2018

service

5

Always convenient and friendly and a drink while you wait!

04 April 2018

service

5

Everyone at stoke knights has always been extremely pleasant and helpful too me whenever I've had any queries/issues.

02 April 2018

service

4

Good I could get booked in, but the work wasn’t completed in the day which resulted in me having to change plans for the evening as I had no car. I was kept updated though and the car was delivered back to me rather than have to collect.

02 April 2018

service

5

No issues did what was expected

02 April 2018

sales

5

I was looked after as soon as I entered the show room

02 April 2018

service

5

Amazing service, kept up to date and completed before the time period.

30 March 2018

sales

5

Everything explained and told to call back anytime

29 March 2018

sales

5

Very friendly staff.

29 March 2018

service

5

Excellent communication throughout and easy procedure

29 March 2018

service

5

Very pleased with service and the staff were very helpful, they went out of their way to make you feel welcome.

27 March 2018

service

5

Good customer experience

27 March 2018

service

5

Good communication

23 March 2018

service

5

Lovely Friendly staff

22 March 2018

service

4

Excellent friendly service staff

21 March 2018

service

5

Everything was simple

20 March 2018

service

1

Both our mobile phones(samsung and Sony)worked normally and connected via Bluetooth for the first two years of ownership.Car went in to find out why they now no longer hold connection. Workshop couldn't fix problem or offer solution to it.

19 March 2018

service

5

Can not praise the mini emergency service enough with there response from my phone call. Within 3 hrs my car was collected from home and a courtesy car delivered in its place.

18 March 2018

service

5

Everything went very smoothly

13 March 2018

service

3

Had to wait about one hour after the agreed for the pick up.

10 March 2018

service

5

I always find the staff really helpful and they do their very best to get things done quickly and efficiently

08 March 2018

service

5

Very friendly and professional service

06 March 2018

service

5

Kept informed throughout my wait and talked through relevants plans.

02 March 2018

service

5

The hire car was ready and clean for me to drive. Staff were friendly and helpful

02 March 2018

service

5

Extremely well looked after.

28 February 2018

service

5

I dealt with the young trainee (Jordan) who booked in my mini and explained everything before and after the service and contacted me regarding the advisory notice on my MOT which was also dealt with very well.

27 February 2018

service

5

Car serviced in time stated. Car cleaned inside and out prior to my collection. Pleasant seating area that allowed me to work using WiFi.

25 February 2018

service

5

Car ready when said and didn’t have to wait to book in

20 February 2018

service

5

Easy to book and no issues any where

14 February 2018

service

4

When I booked the car in for the service I was offered a courtesy car but not the collect and deliver service which would have made life easier for me as I now live further away from the Stoke branch. Dan said the girl should have offered this to me.

12 February 2018

service

5

Made to feel welcome a nice cup of tea on a bitterly cold wet day.

11 February 2018

service

5

Polite, friendly and know the product

10 February 2018

sales

5

Andy Waterhouse is a pleasure to do business with. He is trustworthy and reliable.

08 February 2018

service

5

Quick and efficient

07 February 2018

service

4

See above, but the complimentary clean on the inside of the car wasn't brilliant

07 February 2018

service

5

Jordan was excellent. Friendly, knowledgeable and kept me up to date.

02 February 2018

service

5

They clearly explained everything that had been done. I was offered a courtesy car for the day which I declined because I didn't need it. The car was clean and in excellent condition when I collected it.

30 January 2018

service

3

My car was booked in for its 1st service @ 8.30am I was told that the system said my car had already been serviced in October,it hadn't!I then had to argue that it hadn't,MINI eventually relented I then had to wait another hr before they looked at it