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Customer Reviews.

service

4

The car was well looked after. The only issue was scuffing on the driver's door that was a known issue and this was not pointed out to me at the end of warranty check. I had to raise it when returning for mot

07 July 2017

sales

5

This is my second Mini from the same dealer and the same salesperson, Andy Waterhouse of Knights, North Staffordshire. He is friendly, extremely helpful and goes the extra mile to make sure we're happy with our whole Mini purchasing experience.

04 July 2017

service

5

The service was excellent

03 July 2017

service

5

Very helpful

20 June 2017

service

5

Able to book car in next day, polite and friendly service, excellent coffee and facilities. Service rep was brilliant.

12 June 2017

service

5

Friendly, really helpful sorted the problem.

12 June 2017

sales

5

Went smoothly, sound advice and kept up to date with progress

12 June 2017

service

5

It was excellent

10 June 2017

sales

5

We were looked after well, always offered a drink on arrival. The one thing we picked up as a negative would be with the factory as we wished to make a minor change but were not allowed by them

10 June 2017

service

5

As always the staff at Knights Mini are always pleasant efficient and helpful

07 June 2017

service

5

Tina and Simon were so helpful and took a great deal of time explaining things to me and were so polite and committed to their jobs and this shone through.After now picking the car up on 02.06.17...I know I have definitely made the right decision.

03 June 2017

sales

4

Unfortunately there was a mix up with an appt but it was rectified but it meant me waiting around for 30 mins then leaving. I did receive an apology but at the time it was rather frustrating and left in rush hour traffic!

03 June 2017

service

5

Always great service, starting in the meet and greet desk, very warm welcome and makes you feel a valued customer and treated as an individual.

03 June 2017

service

5

Excellent & professional all times

02 June 2017

sales

5

Good service and excellent communications

31 May 2017

sales

5

Great service, issues with the new vehicle were resolved

24 May 2017

service

4

I thought the cost was very high. I was quoted 319 for a service and MOT, but when checking in I was told the MOT was an additional £29. This was quickly rectified without fuss. I was then told I would need brake fluid at additional £75.

19 May 2017

service

2

The chrome trim on my handbrake lever was broken

17 May 2017

service

5

The service I receive from Knights North Staffs is always excellent. They are, by far, the best car dealership I have ever dealt with in 37 years of driving!

16 May 2017

service

2

I knew that as part of my service the car would have a software upgrade. I didn't get any information as to what had changed and had some surprises on the first journey.

16 May 2017

service

5

Lovely service kept me informed, talked to sales team whilst there to discuss different option before extending warranty very friendly

16 May 2017

service

5

Everything was explained to me both before and after the service.

15 May 2017

service

2

When the car was returned to our address all fans and a/c was turned. When my wife took the car out later and turned everything on there was a loud rattling noise, so she asked for the car to be collected. Knight were unable to do that on the day...

03 May 2017

service

5

The service was great it's mini themselves I am disgusted with Owned the vehicle for 6 months with a 12 month used car warranty to find out that the key fob which is faulty is not covered and I would have to pay £120.00 plus for a replacement

01 May 2017

service

5

Booked in on time and waited with no hassle

28 April 2017

service

5

Very efficient and prompt service for a last minute problem

25 April 2017

service

5

As always excellent service

25 April 2017

service

5

Very professional and helpful arranged to completion