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Customer Reviews.

service

4

Good service.

11 March 2019

sales

5

Andy Waterhouse, Yvonne & Reegan are outstanding

11 March 2019

service

3

Rang up to see if the car was ready to pick up, told to give them half hour just washing it off. So when got to the dealership wait 20mins then to be told it wash not washed off as the valet team had gone home.

11 March 2019

service

2

When being told it was ready to collect. Itwas 2 hrs later when we got to wait in mini reception & the service team person left us for at least 20 minutes standing in reception upon his return he says the car hasn't been washed or valeted.

11 March 2019

service

4

Kate kept me upto date

10 March 2019

service

5

I was kept up to date with how the work was progressing

09 March 2019

service

5

Painless

08 March 2019

service

4

Never had a reason to complain.

04 March 2019

service

3.5

I have to trust the service staff and that the work that's needed is done, but as you can't go into the service area or speak to the mechanics there is no way of knowing of anything specific. I have to trust that the electronics will tell me in time.

04 March 2019

service

5

Everything was completed on my car as promised.

04 March 2019

service

5

LOOKED AFTER AND SATISFIED WITH ALL THE AFTER CARE

04 March 2019

service

4

Happy with service given.

03 March 2019

service

4

See answer to q.2

26 February 2019

service

3

After waiting an hour for my car- it was not cleaned throughly.

22 February 2019

sales

5

Excellent service

19 February 2019

service

5

Efficient, good colleagues

18 February 2019

service

3

When I brought my car in for a service in August, i wasn't told my oil will be needing changing later on in January. So when January came by I was surprised my car engine light went on and had to pay £10 for taxi there and back and still waited 30min

17 February 2019

service

5

Prompt service and communicated well

14 February 2019

service

5

Very satisfied

11 February 2019

service

5

Very polite and welcoming

10 February 2019

service

1

mini dealer had my vehicle on two occasions and failed to find the reoccurring fault which the vehicle presents. Car still not fixed and fault has returned after driving the car for approx 5 miles.

10 February 2019

service

5

Quick pick up and delivery back

10 February 2019

service

5

Pleasant staff who look after your requirements efficiently.

09 February 2019

service

5

Very supportive during problems with vehicle

08 February 2019

service

5

Job done exactly as described, on time and at price quoted before work started

07 February 2019

service

5

Friendly and professional

07 February 2019

service

5

Whole process ran very smoothly.

04 February 2019

sales

5

Mark at stoke mini, made the collection experience special!

24 January 2019

service

5

Honest and fair friendly team

15 January 2019

service

3

I’m disgruntled that I had to pay over £50 for you to clean out the screen wash filter on a car that’s only 12 months old as it’s apparently Not covered under the warranty. I also don’t accept your explanation, I’ve never heard of this issue before.

11 January 2019

sales

5

Everything went very smoothly, we collected our new car, it was well presented and we were both happy with the dealership, a professional hand over.

10 January 2019

service

4

The service at Knights North Staffs was good and the staff were helpful however the service was requested to be carried out at Knights South Staffs which is about 20 miles away. Found out on arrival at South Staffs, disappointing.

08 January 2019

service

5

Consistently high standard of customer service delivered by Mini

05 January 2019

service

4

No problems

04 January 2019

service

4

The service was excellent.

02 January 2019

service

5

Informative staff.

02 January 2019

service

2

We had to wait for the service receptionist to return to the desk, and I was not told about "fast lane" service when booking the car service. So, it was booked in for 10.30 but pickup was not guaranteed before closing time.