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Customer Reviews.

service

3

I’m disgruntled that I had to pay over £50 for you to clean out the screen wash filter on a car that’s only 12 months old as it’s apparently Not covered under the warranty. I also don’t accept your explanation, I’ve never heard of this issue before.

11 January 2019

sales

5

Everything went very smoothly, we collected our new car, it was well presented and we were both happy with the dealership, a professional hand over.

10 January 2019

service

4

The service at Knights North Staffs was good and the staff were helpful however the service was requested to be carried out at Knights South Staffs which is about 20 miles away. Found out on arrival at South Staffs, disappointing.

08 January 2019

service

5

Consistently high standard of customer service delivered by Mini

05 January 2019

service

4

No problems

04 January 2019

service

5

Informative staff.

02 January 2019

service

4

The service was excellent.

02 January 2019

service

2

We had to wait for the service receptionist to return to the desk, and I was not told about "fast lane" service when booking the car service. So, it was booked in for 10.30 but pickup was not guaranteed before closing time.

02 January 2019

service

5

No concerns. Prompt and efficient.

22 December 2018

service

1

I felt that my car was just put to the back of the queue over the course of 3 and half days. If I had a complimentary car this would not have been an issue. I missed several meetings and had to get my neighbor to give me a lift for my radio show.

21 December 2018

sales

5

Friendly efficient service.

21 December 2018

service

4

As above, the only issue really was that my repair was a very simple one but you didn't have the parts so I had to leave my car in for 2 days.

21 December 2018

service

5

The best overall experience I have received when having a car serviced

20 December 2018

service

3

Although the service attendant was very helpful. When it came to collect the car, there was a significant wait and delay. The one attendant could have done with some help at this busy time.

19 December 2018

service

5

Booked in, took slightly longer than I was told but as I had a cup of tea provided and was able to do some work I didn’t mind. Car wash was appreciated as I hadn’t been able to do it prior to service.

19 December 2018

service

5

Level of service and attention to detail

19 December 2018

sales

5

Again, friendly and helpful staff, made the experience enjoyable

18 December 2018

sales

5

We had proper unveiling and customer experience. We are not demonstrative people, so Mark our dealer taper down the whole experience to meet our unassuming nature, which was fabulous for us

15 December 2018

service

5

Nothing is to much trouble and they always show on video what had been done

14 December 2018

service

5

As above, great service, went over and above to help me with my courtesy car and sorted all the issues

13 December 2018

sales

5

The centre was fantastic the staff excellent, nothing was to much trouble for Marc. He bent over backwards for us.

13 December 2018

sales

3

Please see above. Car buying should be hassle free

13 December 2018

service

5

Lovely people at your reception and service department couldn't fault them.

05 December 2018

service

5

Totally satisfied with the collection of car and delivery back, very polite chap !

05 December 2018

service

5

collected car on time - drivers were really professional and polite.the car was delivered back with plenty of time to spare - totally trouble free

04 December 2018

sales

5

We were kept up to date all the way

04 December 2018

service

5

I was looked after whilst waiting and I was advised what had been checked and dealt with on my car

01 December 2018

service

4

myself and another customer were stood waiting by service which was empty, though there were other members of staff about with customers. An acknowledgement to say someone would be with us shortly is all that was needed to make this a 5 star.

30 November 2018

service

5

Efficient and staff member i dealt with was excellent

29 November 2018

service

3.5

Great service from Dan

29 November 2018

service

5

Excellent service supplied

27 November 2018

service

5

Car collected from home at the time agreed by very pleasant man from garage. Returned vehicle all clean and tidy same afternoon.

27 November 2018

service

5

Always friendly

26 November 2018

service

5

Very professional

25 November 2018

sales

5

Excellent service

23 November 2018

sales

5

Mini provide an overall fabulous service during the last 4 years for my previous mini & once again the customer service has been outstanding

15 November 2018

service

3.5

Would give 10 if reception knew what they were doing.

14 November 2018

service

2

Told I would get updates when they had my car in to fix a major problem and phone call never came. Not the first time I have had to chase them for information

13 November 2018

service

4

Took two days as tyres not stocked

12 November 2018

service

5

All the staff are so professional and a pleasure to talk too. From the receptionist to the service men the quality of customer service is outstanding

10 November 2018

service

5

All aspects of the service process were explained clearly.

08 November 2018

service

5

The service and attention given by Jordan was excellent. He kept me informed throughout the day and gave a full explanation of the work. He was outgoing, friendly, efficient and very helpful.

07 November 2018

service

5

Clearly told me the service detail and very friendly.

07 November 2018

service

4

Polite, efficient and on time.

07 November 2018

sales

5

Dilivery guy

07 November 2018

sales

5

Very friendly, helpful and knowledgeable

06 November 2018

service

5

Good, quick, efficient, courteous, couldn’t be better.

06 November 2018

sales

5

The salesperson was knowledgeable, friendly and listened to what I wanted. Tried 3 mini dealerships but was particularly happy with the service provided by Jack at Knights, Stoke.

01 November 2018

service

5

Good service

01 November 2018

service

4

Service was carried out as described in a timely manner